Frequently Asked Questions

Is your product suitable for sensitive skin?

Our product(s) are suitable for all skin types, including sensitive skin.

Is your product safe to use?

Yes, every production of our product(s) follow NPRA requirements set forth by the Ministry of Health of Malaysia (KKM) and complies with the GMP standard.

Where is your product manufactured?

Our product(s) are manufactured by a trusted local manufacturer with certified GMP Compliance.

I am staying in Singapore, can I make purchase for your product?

Yes, you can. Our market not only Malaysia but we also cover Singapore and other Southeast Asia countries.

How long does it takes to get my order delivered?

We will ship out your order on the next day after you have placed order. You are expected to receive your parcel within 2-5 working days by our delivery partner.

The product I received is damaged, what should I do?

Rest assured that we will provide a 1-to-1 compensation without any additional fee occurred if the product you received was damaged during the shipping process. If you encounter this situation, please do not hesitate to send us an email and provide the photos and descriptions for the incident at:

management.onlycare@gmail.com

Which payment method do you accept?

We accept Apple Pay, AMEX, PayPal, Visa/Mastercard debit or credit card, DuitNow QR (Malaysia) & Malaysia eWallet (Touch 'n Go eWallet & Boost Pay)